Contact us

Welcome

Hello! Thanks for your interest in Freaky Fleece!

My goal above all else is to create soft, cozy pillows and toys that make the geek in me smile. I hope as you look through my shop that you smile, too.

Because fleece comes in so many colors, I'm developing new products all the time, so I encourage you to check back regularly for fun, new items.

Shipping details

DOMESTIC / U.S. SHIPPING
I use the U.S. Postal Service. Small items (moustache and robot, for example) are sent via Priority Mail (2-3 business days). Larger items (bacon and eggs set, sword and shield set, for example) are sent via Parcel Post or Priority, depending on location and cost. I will use whichever method will get your order to you soonest, based on what you paid.

INTERNATIONAL SHIPPING
I use the U.S. Postal Service. All items are sent either via First Class International Mail or Priority Mail (estimated up to 10 business days), depending on size of item and postage cost. No confirmation or tracking information will be available. Please be aware that many countries charge excise fees on imported goods. You may be required to pay an additional charge to your post office before you can receive your item. If your item has not arrived within the time estimate given, it is more than likely either delayed in customs or awaiting you to pay the excise fees. Check with your local post office before contacting Freaky Fleece.

ALL SHIPPING
All items are enclosed in clear plastic bags to keep them clean and dry.

I will email you when your order ships. Items ship within 5 days of payment confirmation and receipt. Please note that echecks require several days to clear, adding a few days to your wait. Also, custom orders of 3 items or more may require an additional 1-2 days to complete. I will keep you informed of the required time period to complete your order.

I ship to the address that appears on your invoice, so it is your responsibility to ensure that your Etsy shipping address is correct. If your address appears incorrectly, you will have to pay for the item to be reshipped if it is returned to me or risk having to repurchase the item if it is not.

Orders of $100 or more will be insured and, if domestic, will have delivery confirmation, allowing for as much tracking as the US Postal Service is currently able to do.

Please bear in mind that shipping costs reflect more than the box they are shipped in. The time and effort to clean and package your item, label and enclose it, and take it to the post office are all a part of this cost.

If you require your item to arrive at its intended destination sooner than any of the shipping methods I provide. please contact me before purchase so that required additional shipping costs can be added to what will become a custom order for you.

Refunds, returns & exchanges

Exchanges for identical items only. If your order arrives damaged or incorrect (if customized), notify me within 3 days of order receipt to arrange delivery of your replacement item. I may request a photo of the damage or incorrect customization before moving forward.

Additional information

Please allow for slight variations in your final product, as each item is hand-cut, hand-pinned, hand-sewn, hand-stuffed...handmade! To me, though, that is the wonderful thing about buying a handmade item...it is something created specifically for you to enjoy.

Gifts for Geeks - Moustaches, bacon, floppy disks, and more!

Moustaches, bacon, floppy disks, robots, weaponry...perfect gifts for you or the totally awesome geek in your life! Follow us on Facebook at http://www.facebook.com/FreakyFleece!. It's what all the cool kids are doing!